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New Hanover County Schools to Launch New Online Reporting System


 
 
New Hanover County Schools will launch a new online reporting system for stakeholders on December 9, 2019. NHCS Concerns and Resolution Process Center will allow parents, students, employees, and community members to report a complaint or concern online confidentially, 24-hours-a-day, 365-days-per-year at any location. This new system will be powered by a third party company, Ethix 360, and will allow for reporting to be done anonymously or on a named basis.  The website, nhcs.ethix360.com, will allow our stakeholders to view student conduct, bullying, and harassment policies, report an issue, and check the status of their concern.
 
 “If you have a concern we encourage you to make it.  We value the voice of those within our community, and we want them to feel comfortable reporting claims. This system will allow you to voice a concern within the district anonymously and can be done from anywhere. With one system to house all district concerns and complaints, it helps to ensure accountability and transparency,” stated Board of Education Chair Lisa Estep. 
 
Stakeholders will be able to report concerns on but not limited to:
 
  • Bullying
  • Harassment
  • Intimidation
  • Discrimination
  • Parent Concerns
  • Community Concerns
  • Employee Concerns 
 
Through NHCS Concerns and Resolution Process Center, the district will be able to triage matters to the appropriate school or division and allows the incident to be monitored until a resolution has been met. Those who report a claim will receive a pin that will allow them to check for updates or correspondence with the  District Responder. The program will also allow New Hanover County Schools to store data, run reports, and identify trends. 
 
“This site allows us to translate our responses into 33 different languages, so we are removing the language barrier while offering transparency and maintaining a reporting site,” stated Assistant Superintendent of Student Support Services Julie Varnam. For stakeholders who are unable to access the site or make an online concern, they are still able to contact central office with their concern and a district representative will log the concern with Ethix360.