New Hanover County Schools




School Messenger

NHCS utilizes the SchoolMessenger system to deliver text messages, email messages and telephone messages straight to your mobile phone with important information about events, school closings, safety alerts and more.  SchoolMessenger is compliant with the Student Privacy PledgeTM, so you can rest assured that your information is safe and will never be given or sold to anyone.

Our Schools use the system to communicate information related to school events as well as automated attendance messages.
  • General school news and updates can be shared by email, phone call and/or text message.
  • Urgent Information is shared by a phone call.

The district uses the system to relay information related to events that are district-wide.

Parents/Guardians can create a School Messenger account and customize messaging preferences using the School Messenger Website or the free School Messenger mobile app.


What is a SchoolMessenger Parent/Guardian Account?
Parents/Guardians can stay connected with a free SchoolMessenger account. To create an account visit 
You can download the app or use the website to "Sign Up" for an account. You must use the email address that you entered during enrollment or beginning of the year paperwork for your student.
  • With the account you can review previous and current voice, text and email messages sent by the district and your child's school.
  • View your Contact Information
  • Manage you contact Preferences (email, text or phone)



What should I do if I'm not getting text messages?

Parent/Guardian contact information is uploaded from Powerschool each day. If you are not receiving messages, 
contact your student's school and verify your contact information.

Phone Calls

Make sure your child's school has your current cell phone
and home phone numbers in the database.


Make sure your student's school has your current email
address and you will be automatically set-up to receive messages by email.


How to Opt-Out

How does Opting-Out work? 

At any time, while listening to a phone message broadcast through SchoolMessenger Communicate, recipients can press “5” on their phone to initiate the opt-out process.

 After pressing 5, they will be given 3 choices: 
  • To unsubscribe from messages like these, please press 1 
  • To unsubscribe from all Non-Emergency messages, press 2 
  • To opt-out of all phone notifications, please press 3 
Following a recipient’s completion of this process, a report of their election is sent to your Communicate account so that, based on your account settings, either the account administrator can take action to ensure compliance with their request or the system will automatically unsubscribe the number accordingly. Important: Opting-Out is done on a phone-by-phone basis and will only initiate a request for the phone number upon which the recipient is currently receiving a message and following these prompts. They must complete the process from every phone for which they wish to opt-out.