New Hanover County Schools




Preschool Application FAQ's

Do I have to complete the application from a computer?

No. The New Hanover County Online Preschool Application may be completed from a computer or any mobile device. If using auto-fill to complete the application, please be sure to verify all fields contain the correct information.

Once I begin the application, can I start an application and finish later?

No. Once an application has been started, you will not be able to stop and begin again later. If you exit the application before it is completed and submitted, responses will not be saved.

How long will it take to complete the application?

The application will take approximately 30-45 minutes to complete. Remember, you cannot start and begin again later, responses will not be saved.

How do I navigate through the application?

Use the Previous and Next buttons at the bottom of each page to navigate through the application. DO NOT use the Back or Refresh buttons in your web browser, responses will not be saved.

After submitting an application, what are the next steps?

Our Early Childhood Education Department will contact you within approximately 30 business days via telephone and/or email. Our staff will be in touch to review your application, collect any additional documentation, and to schedule your child’s educational screening to complete the application process. If you change your phone number or email, please call our office to update your contact information at 910-254-4173.

What documents do I need to complete the application?

Documents are required to complete your online application, please see “New Application Process” or “Re-Apply for Preschool Process” page for a list of all the required documents.

What if I do not have a scanner so that I can upload documents?

The New Hanover County Online Preschool Application allows attachments to be in many formats, including PDF, DOC, DOCX, PNG, JPG, JPEG, and GIF. The maximum file size for each attachment may not exceed 16MB.

If I do not have documents at the time I complete the application, can I still apply?

Yes. You may still submit an application without uploading documents, but your application will be incomplete. Applications will not be processed until all documents have been submitted. Please contact the Early Childhood Education office to assist you with the process at or call 910-254-4173.

If I have applied before, do I need to submit another application?

Please visit the "Re-Apply for Preschool Process" page on our website which will guide you on how to update your child's/family's application.

How can I check the status of my application?

You can check on the status of your application by contacting the Early Childhood Education Department via telephone or email.