New Hanover County Schools




Parent Resources

School Bus Transportation
Bus transportation must be requested by contacting the school's main office which will initiate the bus request in PowerSchool. The student must have a bus assignment before they can ride a bus. Students are assigned to the bus stop nearest their home address and are not permitted to use any bus stop other than the one to which they are assigned. Exceptions must be approved by the school and Transportation Department. Students within 1.5 miles of safe walking distance to schools are not eligible for bus transportation. Students who attend a school out of district, such as Open Choice schools, are not eligible for transportation. 

Riders must use the bus at least three times per week to remain eligible for bus transportation. Students should be at the bus stop 10 minutes before their scheduled pick-up time and allow time for delays due to traffic.  Following the first day of school, students are notified of bus assignments by receiving a Bus Pass at the school. Please allow 3-5 days to process through October 15; requests throughout the remainder of the year may take 1-3 days to process. 

Permission Forms
In the interest of student safety, NHCS prohibits the discharge of unattended students who are Pre-Kindergarten through 2nd Grade. All pre-Kindergarten students must be met at their stop by a parent/legal guardian or a named designee in advance and in writing. If a parent/legal guardian wishes their Kindergarten through 2nd Grade student to be permitted to get off the school bus without the parent/legal guardian present, they must complete and submit a “Parent/Legal Guardian Permission Form For Bus Stop Drop-Off” which can be obtained directly from the school office or downloaded from the link below.  

Without this form on file, K through 2nd Grade riders will be returned to the school and released to school personnel. All special education students are also required to be met by a parent unless approved by the school and Transportation by using the Special Education Afternoon Release Consent Form. Without this form on file, the student may be returned to the school. Please allow 48 hours processing time after you provide the form to your child's school. 

New Hanover County Schools uses the Edulog Parent Portal smartphone app that allows parents to see where their child's bus is located in real-time.  Edulog Parent Portal app can be downloaded from iTunes App Store or Google Play Store. Have your student's ID (same as cafeteria number) ready before downloading the app.

Technical Support
For Edulog technical support, email or call (800) 288-2141.







Edulog Parent Portal provides the following benefits:

  • Accessibility. Parents can see essential student transportation details directly from a smart phone.

  • Security. Parents access their children’s transportation information with a unique, safe and secure login.

  • Accuracy. Parents can be confident in the information they receive, because it’s coming from real-time tracking information sent from the GPS system.

  • Alerts.  Parents can set up notifications by creating custom Alert Zones when a bus is approaching the assigned bus stop.

  • Messaging. Parents can receive messages about traffic delays, mechanical issues or bus substitutions


Q: Will the Parent Portal work if there is a substitute bus?
A: Yes. Substitute buses will be programmed in the GPS system so the Parent Portal will function properly regardless of what bus is actually transporting students on any given day.

Q: Will I receive notifications if I am in a poor or no cellular service area?
A: No. Parents must have a good cellular signal to receive notifications.

Q: I received a message from school officials through the Parent Portal. Can I respond to the message?
A: No. The messaging feature is only designed for parents to receive messages, not send them.

Q: Will the Parent Portal alert parents of a school lock down?
A: No. The Parent Portal is only used for bus related activity.

Q: Will the Parent Portal replace phone calls when the bus is running late?
A: No. Parents will continue to receive late calls when deemed necessary.

Q: Can anyone download the app and track my student's bus?
A: No. In order to use the app, parents must enter specific information that is not generally available (i.e. District Identification Number) to anyone other than the student or parent.

Q: I have downloaded the app successfully, but my child has no scheduled transportation. Why?
A: Your child must be assigned to a bus in order to see scheduled transportation details. If your child is riding the bus without a proper bus assignment, you will not be able to see any details in Parent Portal App. Make certain your child has a bus assignment in their school record. Remember, students are de-assigned from the bus after 3 consecutive days of not riding the bus.