Parent Resources
Bus Stop Eligibility: students 1.5 miles outside the safe walking distance of their assigned school are eligible. Students who attend an out of district school, such as Open Choice schools, are not eligible. Exceptions such as special route transportation must be approved by the Transportation Department. Students must use the bus at least three times per week to remain eligible for bus transportation.
How to Get a Bus
To request a bus stop, contact the school's main office. Students are assigned to a community stop nearest their home address and must be assigned a bus number before they can ride.
Request Deadlines
Current school year bus requests will roll over into the new school year. New bus stop requests must be made before the deadline in order to ride the bus on the first day of school. Late bus stop requests will not be processed until after the first two weeks of school. School bus transportation will not be available until a Bus Pass is issued to the student.
Year Round: June 19
Restart: July 20
Early Colleges/SeaTech: July 19
Traditional: August 7
Pre K: August 15
Following the first two weeks of school, students will be notified of bus assignments by receiving a Bus Pass at the school. Bus requests take 3-5 days to process.
Rider Requirements
Riders must use the bus at least three times per week to remain eligible for bus transportation. Students should be at the bus stop 10 minutes before their scheduled pick-up time and allow time for delays due to traffic. Students may only get on or off at their assigned stop - any exception must first be approved by both the school and Transportation. Failure to follow rider requirements may result in a permanent De-Assignment from the bus. To track the bus, download Edulog Parent Portal App. See instructions below.
Permission Forms
All pre-Kindergarten students must be met at their stop by a parent/legal guardian or a named designee in advance and in writing or they will be returned to school. Students repeatedly returned to school may be permanently de-assigned from transportation.
All Grade K through 2 students must also be met at the stop by a parent/legal guardian or caregiver. Only K-2 students with a “Bus Stop Drop-Off Permission Form” on file may be left at the stop by themself or with a caregiver. Without this form on file, K through 2nd Grade riders will be returned to school. Students repeatedly returned to school may be permanently de-assigned from transportation.
All special education students are required to be met by a parent/guardian unless approved by the school and Transportation by using the Special Education Afternoon Release Consent Form. Without this form on file, the student will be returned to school.
Forms to Download:
Permission Forms are valid for the current school year only - families must reapply every new school year.
How to Track Your Bus
Edulog Parent Portal provides the following benefits:
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Accessibility. Parents can see essential student transportation details directly from a smart phone.
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Security. Parents access their children’s transportation information with a unique, safe and secure login.
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Accuracy. Parents can be confident in the information they receive, because it’s coming from real-time tracking information sent from the GPS system.
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Alerts. Parents can set up notifications by creating custom Alert Zones when a bus is approaching the assigned bus stop.
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Messaging. Parents can receive messages about traffic delays, mechanical issues or bus substitutions
New Hanover County Schools uses the Edulog Parent Portal smartphone app that allows parents to see where their child's bus is located in real-time. Edulog Parent Portal app can be downloaded from iTunes App Store or Google Play Store. Have your student's ID (same as cafeteria number) ready before downloading the app.
Technical Support
For Edulog technical support, email support@edulog.com or call (800) 288-2141.
For Edulog technical support, email support@edulog.com or call (800) 288-2141.
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FAQs
Q: Will the Parent Portal work if there is a substitute bus?
A: Yes. Substitute buses will be programmed in the GPS system so the Parent Portal will function properly regardless of what bus is actually transporting students on any given day.
Q: Will I receive notifications if I am in a poor or no cellular service area?
A: No. Parents must have a good cellular signal to receive notifications.
Q: I received a message from school officials through the Parent Portal. Can I respond to the message?
A: No. The messaging feature is only designed for parents to receive messages, not send them.
Q: Will the Parent Portal alert parents of a school lock down?
A: No. The Parent Portal is only used for bus related activity.
Q: Will the Parent Portal replace phone calls when the bus is running late?
A: No. Parents will continue to receive late calls when deemed necessary.
Q: Can anyone download the app and track my student's bus?
A: No. In order to use the app, parents must enter specific information that is not generally available (i.e. District Identification Number) to anyone other than the student or parent.
Q: I have downloaded the app successfully, but my child has no scheduled transportation. Why?
A: Your child must be assigned to a bus in order to see scheduled transportation details. If your child is riding the bus without a proper bus assignment, you will not be able to see any details in Parent Portal App. Make certain your child has a bus assignment in their school record. Remember, students are de-assigned from the bus after 3 consecutive days of not riding the bus.
Q: My child alternates between two home addresses from week to week. Why can't I see my child's bus when it's scheduled to come to my address?
A: The app is only able to track one address. Whichever address the student is assigned to is the home the app will track. You will not be able to see the other.