• Canvas is accessed through NCEdcloud - Students must login to NCEdCloud to access Canvas and click on the Red Canvas Icon in NCEdcloud. 

• How to Add Parents as Canvas Observer
• To Submit a ticket for Help with Canvas

  • Select the question mark icon with the word “Help” below it.

  • Click the “Report a Problem” link.

  • Enter the information needed and click the “Submit Ticket” button.

  • All tickets submitted will go to the Canvas Cases queue where it is monitored by Help Desk in order to troubleshoot any issues or escalate to Canvas’ Help System

• Here is the Canvas Frequently Asked Questions for Students

• Haz clic aquí para encontrar recursos de Canvas en español.

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The Clever Portal is a one-stop place where you can easily access your school’s digital learning resources and curriculum. Click here to learn how to log into the NHCS Clever Portal.

• Classroom Device Etiquette
• Device Care
• Preparing for Online Testing

Secondary Digital Accounts Quick Guide

NHCS Digital Citizenship Plan for Students

New Hanover County Schools uses the Neptune Navigate program to teach students about digital citizenship and online safety. It covers important topics like cyberbullying, digital footprints, online privacy, and media literacy, giving students the tools they need to make smart, safe choices online. 

• How to Access Google Classroom- (Please note: If a student receives a message about needing permission to access a document, they should check with the teacher to make sure they have the correct sharing permissions for the document.)

New Hanover County Schools is using Lightspeed Classroom.

What is Lightspeed Classroom?
Lightspeed Classroom is a digital classroom management solution that gives teachers real-time visibility into student device activity during class. 

New Hanover County Schools is transitioning from Google to Microsoft to enhance our educational environment with cutting-edge tools and resources. Microsoft offers a robust suite of applications that seamlessly integrate with our existing systems, providing a more secure and collaborative platform for both students and educators. With advanced features like Microsoft Teams, OneNote, and Office 365, we are empowering our community with innovative solutions that support personalized learning, foster creativity, and prepare our students for future success in a digital world. 

Students and staff at these schools are required to use Outlook for email communication. Use of other Microsoft 365 tools—such as OneDrive, Teams, Word, PowerPoint, and Excel—may vary based on each teacher’s classroom directives and instructional preferences.

• How to Access Outlook Email on the Web
• How to Compose an Email in Microsoft Outlook
• Navigating Microsoft Outlook Calendar
• Create a New Outlook Calendar
• Accessing Microsoft Apps
• How to Access OneDrive via Microsoft Edge Browser
• Transferring Google Files to OneDrive
• Navigating Microsoft OneDrive
• Create and Share Files in Microsoft OneDrive
• Recover a Deleted File in Microsoft OneDrive
• Quick Guide to Microsoft Word
• Quick Guide to Microsoft Forms
• Quick Guide to Microsoft PowerPoint
• Quick Guide to Microsoft Stream