One-to-One Plus is our new ticketing system. You will click the link below and choose Login with Microsoft. Your Microsoft login is your email address and computer password. Once logged in, click on Student Ticket and choose your issue. You should have a One-to-One Plus icon on your desktop.
Here is a short video that shows you how to place a ticket in One to One Plus.
Google Apps such as Classroom, Email, Docs, Drive, etc are accessed once a user is logged into their Google account.
Email: You can login by going to mail.google.com & signing in.
Google Classroom: Go to classroom.google.com & sign in with your email address & password.
Google Drive: Go to drive.google.com & sign in with your email address & password
*HINT: You can access any of your Google Apps by simply typing in the name of the app plus google.com, for example: drive.google.com, docs.google.com, mail.google.com, classroom.google.com
If a student receives a message about needing permission to access a file/document they should check with the teacher to make sure they have the correct sharing permissions for the file/document.
Students must login to NCEdCloud to access Canvas. Either follow the link on the laptop or type in my.ncedcloud.org and then navigate to the Canvas link there.
If you do not see one of your classes listed, contact the teacher to make sure you have been added to the class.
Select the question mark icon with the word “Help” below it.
Click the “Report a Problem” link.
Enter the information needed and click the “Submit Ticket” button.
All tickets submitted will go to the Canvas Cases queue where it is monitored by Help Desk in order to troubleshoot any issues or escalate to Canvas’ Help System
Try a powerflush: Unplug Laptop charger, hold down power button for 15 secs, then KEEP HOLDING down the power button & plug the charger back in and hold for another 15 seconds, then let go of the power button... wait a few seconds and turn the laptop back on by pressing the power button once.
Student Cannot Login to Laptop They Took Home
When you first receive your laptop, make sure you sign into it while at school before bringing it home. If you do not sign into it at school the first time you use it, you will not be able to log in at home.
If you took it home without logging into it first at the school, you will need to go back on campus, allow it to connect to the NHCS wifi and login, then it will work at home.
Saving/Downloading Files While at Home
Students cannot save/download documents to the laptop. You will need to use a flash drive or save it in Google Drive.
Student Gets Error Message When Trying to Login at Home
If you get the message “Your domain isn’t available” when trying to login to your laptop at home, you are most likely inputting the wrong username or the WiFi is not connected.
None of This Solves Your Issues?
Please put in a ticket in One to One Plus or call the Help Desk for assistance in putting in your ticket at 254-4288.
* Students with no internet access at home can request a hotspot through their School Counselor.
Connecting to a WiFi Hotspot:
First, turn on the hotspot by holding the power button until it turns on. The hotspot name and password are located either on the back of the device or you will see it on the screen once you turn it on.
On an iPad go to Settings, then locate WiFi settings.
Select WiFi Network named after your hotspot.
Enter the hotspot's password and join.
On a Laptop click the WiFi icon (on PCs on bottom right,
on Macs on top right) and select WiFi Network named
for your hotspot. Enter your hotspot's password and join.
* Remember, if you are using an NHCS issued hotspot, you will only have 100gb of data PER YEAR. If you run out of data you will not able to connect to the internet. Only use these hotspots for school work.
