New Hanover County Schools





#NHCSReadySetReturn - Transportation

The mission of NHCS Transportation is to transport students to and from school safely, on schedule, and ready to learn. To ensure to the health and safety of students and staff, NHCS is following the Governor’s Executive Order and reopening guidance provided by NCDHHS and NCDPI for bus transportation. 
Download the Edulog Parent Portal transportation app from Google Play or the iTunes Store to determine a student’s bus assignment, locate bus stops, and track a bus in real time.  Instructions for setting up the Parent Portal:  English and Spanish
Requesting Bus Transportation
  • Requests for bus transportation must be made at your student’s school. Requests will be processed by transportation, and parents will be notified of the effective date route assignments, bus stop location, and times.
  • The Bus Rider Attestation Form must be on file with Transportation prior to students utilizing bus transportation. The form, accessible in English and Spanish through the links on this page, may be submitted by email to or submitted to your student’s school.
  • The Bus Rider Attestation Form is submitted once for the 2020-21 School Year and ensures proper screening of your student at home prior to leaving for the bus stop.
Procedures For Riding the Bus
  • Students will not have temperature checks or symptom screening before riding the bus in the morning or afternoon. Temperature checks and symptom screening will be done at the school upon entering the building in the morning.
  • Face masks are required for bus transportation. There are no face mask exceptions for bus transportation.
  • Under Plan A (Elementary Schools), there is no reduced capacity of the bus. Social distancing will be implemented when feasible.
  • Under Plan A (Elementary Schools), 1-3 students are permitted per seat.
  • Under Plan B (Middle & High Schools), the capacity of buses has been reduced from 72 passengers to 24.
  • Under Plan B (Middle & High Schools), only one student is permitted per seat. An exception will be made for members of the same family.
  • Students will load from the back of the bus to the front, and unload from the front of the bus to the back to social distance.
Community Bus Stops and Bus Routes 
  • In an effort to eliminate delays, minimize the time students are on the bus, and adhere to the bus capacity limits; NHCS has implemented community bus stops. Individual bus stops have been combined into fewer community stops within neighborhoods.
  • In many cases the number of riders within a neighborhood exceeds the buses capacity, and buses will need to run multiple routes.
  • To meet these requirements, bus routes have been reduced by approximately 80% from the 2019-20 school year.
  • Bus driver availability has also been affected by COVID-19. The number of drivers has been reduced due to retirements, resignations, and long term leave of absence from 136 to 123.
  • There will be a substitute pool of drivers available for normal absences, emergencies, and over crowed conditions.
  • Bus routes will be shorter to ensure students arrive at school on time and to ensure their safety through social distancing and other safety measures implemented this school year.
  • NHCS will be adjusting routes during the first few weeks of school to accommodate additional transportation request and address parent concerns when possible.

If there are questions, please contact the Data Manager at your student’s school to first verify bus transportation has been requested. If there are specific questions concerning routes, stops and/or times, the Data Manager will transfer you to the Transportation Department